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Laptop and Teams Help During Remote Learning

Teams Troubleshooting
First, verify with teacher that the studnet is added to their Teams Page.  Second, anyone who is having issues, shut down their computer completely and restart.  Use the desktop version if available.   

If after testing the above, our technology support person is Karshi Howe. She may be able to provide additional assistance and/or she can reach out to IT for assistance. 

Laptop Repair
If a family is experiencing a technical issue with the Richland One device that was issued to their student:
  • Families can call the IT help desk at 803-231-7436 to receive remote assistance for their device/have a ticket opened for their device.
  • If remote assistance is unable to correct the issue the student/family will schedule a time to return the device to their home school for replacement.
  • Schools will place returned laptops in a designated quarantine area.
    • Laptops will be repaired by an IT tech at the end of this quarantine period.
    • Repaired laptops will be re-entered into the pool of available laptops.