Complaint Procedures for Title I Part A

  • Grounds for a Complaint

    Any individual, organization or agency may file a complaint with the Richland County School District One , if that individual, organization or agency believes and alleges that the RCSD1 is violating a Federal Statute or regulation that applies to a program under the Every Student Succeeds Act of 2015 (ESSA). The complaint must allege a violation that occurred not more than one (1) year prior to the date that the complaint is received, unless a longer period is reasonable due to an ongoing violation.


    Filling a Complaint

    Complaints and grievances shall be handled and resolved as close to their origin as possible and through the proper channels using the following procedures:

    A complaint must be made in writing and signed by the compliant. The complaint must include the following:

    • A statement that the RCSD1 has violated a requirement of a Federal stature or regulation that applies to an applicable pro-gram;
    • A date on which the violation occurred;
    • The facts on which the statement is based and the specific requirement allegedly violated;
    • A list of the names and telephone numbers of individuals who can provide additional information;
    • Whether a compliant has been filed with any other government agency, and if so, which agency;
    • Copies of all applicable documents supporting the complainant’s position; and the address of the complainant.


    The complaint must be addressed to:

    Dr. Sandra Lindsay-Brown

    Director- Office of Federal and State Programs

    1225 Oak Street – Suite 206

    Columbia, SC 29204


    Investigation of the Complaint

    1. Any complaints of grievances shall be forwarded to the appropriate staff member. The appropriate staff member or his or her designee will issue a Letter of Acknowledgement to the complainant that contains the following information:
    • The date the complaint was received;
    • How the compliant may provide additional information;
    • A statement of the ways in which the appropriate staff member may investigate or address the complaint; and
    • Any other pertinent information
    1. The decision of the system staff may be appealed to the Superintendent in writing.
    2. The decision of the Superintendent may be appealed to the RCSD1 Board of Commissioners in writing.
    3. All decisions and appeals shall be submitted in writing.
    4. Complaint will be tracked by the appropriate staff member by maintain documentation of all written complaints and other supporting information.
    5. Reports will be maintained with letters of complaint and final resolutions.


    If the complainant is dissatisfied with the decision of the Board of Commissioners, an appeal may be filed with:

    Director of Federal and State Accountability

    South Carolina Department of Education

    1429 Senate Street

    Columbia, SC 29201