Information Technology Processes and Procedures

  • IT Meeting and Event Support

    If IT support is needed for meetings, the office/department requesting the support must submit a One to One Plus ticket at least two weeks in advance.  Support includes, but not limited to, a technician and/or access to specific URL(s) (website addresses) for the event.  If the meeting requires support for sound (videos and/or microphones), a request for theater services support must be made.  Visit the Theatre Services Request Forms website for more information.   

    The IT Event Support Protocol document provides an overview of the processes offices, departments, and schools must follow in order to receive support from IT for larger district events.  

    Richland One Cell Phones for Staff 

    The Richland One Cell Phone Protocols document describes and lists positions within the District that may have District-provided cell phones.  

    Cell Phone Request Form

    Technology Considerations for Richland One Partners and Vendors

    The Technology Considerations for Richland One Partners and Vendors document describes the considerations that must be addressed by colleges, universities, business partners, software developers and providers, non-profit organizations, and other entities (collectively, referred to as partners) that wish to provide programs, projects, after-school activities that require the use of the Richland One network, require access to data about students or staff, or collect or create data relating to students or staff.